ICgoodFind solemnly promises that all components are purchased through formal channels such as original manufacturers or authorized agents to ensure authenticity.
After receiving the goods, please inspect them in a timely manner. If you have any objections to the quantity, model, or quality of the goods, you must submit them in writing within 7 working days from the date of receipt; otherwise, they will no longer be accepted.
Key Notes for Signing for Goods
For orders with door-to-door delivery and cash on delivery: When the courier delivers the goods, you must carefully check the outer packaging in person. If the outer packaging is damaged, do not sign for it and contact ICgoodFind's customer service immediately. Once you sign for confirmation, it will be extremely difficult to hold the courier responsible if damage to the items is found after unpacking.
Example: A customer once signed for the goods without checking the outer packaging, only to find that the internal products were severely damaged. However, due to the signature, it was difficult to claim compensation from the courier.
After the courier delivers the goods, please unpack the outer packaging on the spot and conduct a preliminary inspection. Focus on checking whether the goods have obvious deformation, damage, etc. If there is any problem, do not sign for it and contact ICgoodFind's customer service promptly.
Example: A user did not inspect the goods when signing for them and found damage only after returning home, making after-sales processing complicated.
After receiving the materials, inspect them promptly. If you find issues such as inconsistent quantity, incorrect model, or damaged materials, you must feedback within 7 working days of receipt; otherwise, it will not be handled after the deadline.
Special Reminders
- If your order is paid with a cash coupon, and the amount of the returned goods exceeds the actual paid amount, the refund will be based on the actual paid amount.
- If your order includes free gifts, this return service cannot be provided.
- For set products, you can only return the entire set.
- For bundled products, when returning the main product, the free gifts must be returned together.
We hope the above content will make your shopping experience more secure and reassuring. If you have any questions, please feel free to contact our customer service staff, and we will be happy to assist you!
